Terms & Conditions

TERMS & CONDITIONS

We reserve the right to update and / or change these terms and conditions at any time by posting the revised terms and conditions on our website.

TRANSACTIONS

By using www.jacksonorchard.co.nz you agree that you have read, understood and accepted these terms and conditions.

Jackson Orchards is a New Zealand owned and operated business. All transactions will be made in New Zealand dollars and all prices are GST inclusive. Any charges from this website will show up on your bank statement as Jackson Orchards. Jackson Orchards is a company trading under the Kevin Jackson Family Trust. By placing an order and paying by card online you will be charged immediately (including when pre-ordering any item). You will also be charged for pre-ordering/ordering over the phone or in store in person as soon as we have loaded your order to confirm your booking. If you place an order, and select bank deposit, the order will be confirmed, payment will be required ASAP. If the order is processed and delivered, you will still be required to pay for it.

Jackson Orchards will never store your card details and all transactions are done through Shopify's secure payment gateway.

PRIVACY

Jackson Orchards or Kevin Jackson Family Trust will never sell your personal information or disclose it to any other third parties. We only use your details to deliver your fruit and to offer you a repeat ordering service. You can choose to create a customer account which saves your delivery details onto Shopify’s secure servers which enables you to re-order with ease.

GENERAL

Fruit ripens at different rates each year therefore all "availability", "dispatch" and "preferred dispatch" dates are just guidelines. It is also important to note pictures throughout the website are just a guideline as fruit from season to season does not always bear the same size, colour and markings. Fruit flavour, texture and juiciness can also vary from season to season and because of this, it is not possible for us to provide refunds for subjective qualities.

If the variety requested is not available, the next best substitute will be sent at our discretion. While 99% of the fruit comes from our orchard, if we are unable to supply the type of fruit requested, and if it is not possible to supply an alternative from our orchard, we supplement it with other locally / NZ grown fruit to complete the order.

CHERRY ORDERS

Our cherries are mixed size, grown for the New Zealand market and are not for resale. Cherry dispatch dates are just GUIDELINES are subject to availability / the weather.

Cherries are very difficult to pick, and we cannot harvest them when it is raining. This is the nature of an orchard, and not a reflection of bad service. All orchardists cannot harvest when it is raining, and every orchardists supply is affected when it rains.

Why can’t we harvest when it is raining? We cannot harvest in the rain as the cherries can damage and split. Even after picking - wet cherries can split. We do not want to send an order that has split after we have packed it. Please understand we would rather delay a delivery than send an order that is bad quality - so please be kind to our staff if there is a delay with your delivery – they cannot control mother nature.

Due to the uncertainty of nature, and the risk weather can impose on dispatch dates, (and other factors including public holidays and our picking limitations) it is important to provide us with a delivery address where you or your recipient can receipt the cherries in the event of a delay by up to 3 business days.

Due to the volume of orders we are processing, it not always possible for us to personally contact each and every customer to advise them of this delay, so please allow for up to a 3-business day delivery buffer when placing your order.

If your order cannot be dispatched due to availability / weather, we will endeavor to notify you of the delay as soon as possible, and to help advise of alternative delivery options.

CAN I CHOOSE MY CHERRY VARIETY?

Typically, pre-Christmas cherries are either the Dawson or Rosann varieties.

We can only send what is ready to pick. If you have requested a variety for a specific date, we cannot promise that we can fulfill both that variety and that dispatch date if that variety is simply not ready. We will always send the best cherry varieties we have available for the date requested – so it is best to let us pick and deliver what is ready for the available dates.

OTHER FRUIT ORDERS

You can only choose a preferred dispatch date on fruit titled with "Seasonal", which means we will send the best variety we have at the time of your order placement (so we choose the variety for you). Please note when fruit is expected to be in season, as this may not be at the time of your order placement.

Specific breeds / varieties can only be dispatched when they are in season / ready. Thus, you cannot select an exact dispatch date for them. Please note when fruit is expected to be in season, as this may not be at the time of your order placement – which will mean you might have to wait a little while for delivery if you want a specific breed / variety.

SUBSCRIPTIONS

Subscriptions can be dispatched as a one-time purchase or via subscription every 1, 2, 3 or 4 weeks. Order cut off for subscriptions are 11.59pm Saturday for the following weeks delivery.

Subscriptions are sent on a Monday or Tuesday (sorry you cannot specify) to ensure the produce is as fresh as possible. Generally, all subscriptions are sent on a Monday, unless we receive an extremely large amount of orders, in which case we spread the dispatches over two days to allow our team to work through them. Alternatively, subscriptions will be dispatched on a Tuesday if the Monday before is a public holiday. 

It is YOUR responsibility to manage your subscription, you can do this by logging into your account at any time via the email you used to place the order with. If you do not have an account, you can still create an account after placing an order using the same email address, and you will be able to edit / cancel your subscription from here. If you wish to cancel your subscription / order, and it has already been processed, it will not be possible be cancel.

Subscriptions are no obligation, no contract, cancel anytime (as long as your order has not been processed). Don't want to commit to a subscription? Don't worry! You can still make a "one time purchase" online for subscription products.

DISPATCH / COURIER SERVICE

Depending on what you have ordered will affect when we can dispatch. Please read each products dispatch information to ensure your delivery expectations are met.

It is important to note we consolidate different varieties of fruits where possible in order for us to save on freight and reduce our carbon footprint. If you request multiple split deliveries on one order, there may be an additional freight charge as our freight charges currently automatically calculate combining items together where possible.

Fruit will be delivered to the shipping address filled in by you upon checkout. If you want to ship to multiple addresses, use the multi-ship tool provided in the checkout, or request a bulk order form by email. If there is a mistake in an address, please contact us as soon as possible in order for us to rectify. If your order is already packed or collected by the couriers, then you will have to edit the address by making a parcel redirect via the tracking link.

Please provide accurate details including contact details (an email / phone number is suffice). If we find there is not enough information, we will call or email you to rectify - however we will not be held responsible for delivery failures if you have provided incorrect, or insufficient delivery details. It is your responsibility to check any addresses provided to us.

Our fresh products are sent via an express overnight perishable courier ticket to ensure fruit arrives in the best of condition. However, due to Covid, and peak season times (like pre-Christmas), there may be a delay on top of the this delivery time. Please note you cannot claim for fruit if it simply does not arrive overnight. This is common during busy times, and due to covid shipping times may be longer than normal. It is important to note that fruit is sent fresh, and it doesn't automatically expire after 1-2 days.

If your delivery address is rural, you can expect delays of around 24-48 hours on top of the normal delivery time. We do not recommend shipping to rural addresses for this reason, and thus will not be held responsible for deterioration of produce due to delayed rural deliveries. 

Certain other unforeseen circumstances may delay your fruit delivery. Deliveries are made by NZPost using their express overnight perishable delivery service, and the cost of shipping is per box and can vary depending on the size, weight and destination. Shipping is automatically calculated, and applied during the checkout process. You can use our shipping calculator to check shipping prices in the cart before proceeding to payment. Please only proceed to payment if you agree to the "Total" price displayed.

Please note that we do not deliver to overseas addresses. We offer New Zealand deliveries only. We cannot deliver ANY orders to PO boxes or obscure / unofficial "off grid" addresses - if you provide a PO box or an unofficial address, and our dispatch team misses this, we will not be held responsible for a failed or late delivery as we are sending perishable products that need to be immediately receipted. 

RE-DIRECTING DELIVERY

You can redirect your parcel to another address within 75 km, as long as it hasn’t left the couriers depot yet. To do this, simply click on your tracking, and manage your delivery re-direction here. We do not recommend re-directing any parcel pre-Christmas, as this will most likely cause a delivery delay. We will not be held responsible for fruit that has deteriorated due to a delivery delay caused by a re-direction. Re-directions are at your own risk due the perishable nature of the products we sell. 

RETURNS / CLAIMS

We do not accept returns at this time, however if your fruit arrives perished, damaged or if for some reason your order is incorrect, we are more than happy to rectify this as long as your claim is made STRICTLY within 7 days of receiving the goods.

Please note you cannot claim for fruit if it simply does not arrive overnight. This is common due to Covid, rural addresses, or peak season times. Please factor possible delays when booking your delivery. Due to these factors shipping times may be longer than normal. It is important to note that fruit is sent fresh, and it doesn't automatically expire after 1-2 days.

Claims can only be made 3 full days after dispatch if there is a problem. Not all claims are entitled to a refund or replacement and are subject to the managers approval. Please fill in this form so we can process your claim accordingly. Photos ARE REQUIRED for us to process claims for damaged or bad fruit. All claims are recorded against your account.